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Terms And Conditions Of Sale

These terms and conditions of sale set out the terms on which we supply any of the products (“Product” or “Products”) listed on our website (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. By placing an order, you are agreeing to these terms and conditions. If you do not agree to these terms and condition you must not order any Product through our site.


1.1 is a website operated by Curtis & Hayes (India) Private Limited (“we”, “our”, “us”). We are registered in India under company number (CIN) U02005HR2014PTC052672. Our registered office is at 305, Anand Apt., Plot No 47, sector 56, Gurgaon 122003, Haryana, INDIA. Our VAT number (TIN) is 06271838393.


2.1   You can place orders for Products with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be under an obligation to pay for the Products in that order.

2.2   Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

2.3   All orders are subject to acceptance by us. We will send you an email to confirm acceptance. The contract between you and us will only be made when we send you this email to confirm acceptance. We will charge your chosen payment method after we accept your order. We will send a further email when your order has been dispatched.

2.4   Unfortunately we can’t stop an order once it has been dispatched by us.

2.5   Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Product ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.

2.6   You must keep the contact details we hold for you up-to-date so that we can contact you if necessary about your order or the delivery of the Products.

2.7   Our right to not accept your order or cancel your purchase.
Curtis & Hayes (India) Private Limited (we, our, us) reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:

* the product is not available / in stock (any payments will be refunded);
* your billing information is not correct or not verifiable;
* your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
* your bank transfer payment is not processed successfully;
* we have reason to believe you are under 16;
* we have reason to believe that you are a reseller;
* there was an error in the price quote;
* we could not deliver to the address provided by you.
* Or it could be any other reason that we think its a threat or suspicious to our business.


3.1   All orders for Products are subject to the availability of those Products and the materials for making the Products. We will inform you as soon as possible after placing an order if, for any reason, the Products you have ordered are not available or are subject to any delay.

3.2   If we are unable to supply you with a Product, for example, because the manufacturer is out of stock or because of an error in the price (see clauses 5.4 and 5.5 below) we will inform you of this by email and we will not process your order. If you have already paid for the Product we will refund you the full amount as soon as possible.


4.1   The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. The Products that are delivered to you may vary slightly from those images.

4.2   Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.


5.1   The price of any Product will be as quoted on our site, except in cases of obvious error.

5.2   The price of any Product may change from time to time, but changes will not affect any order we have accepted.

5.3   The price of a Product includes TAXES (where it applies) but excludes delivery costs, which will be added to the total amount due.

5.4   Due to the large number of Products on our site, it is always possible that some of the Products listed on our site may be incorrectly priced, despite our reasonable efforts. We will normally verify prices as part of our order-handling procedure so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection.

5.5   We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

5.6   For each specific Product we may provide a “typical high street” price to allow you to compare the cost of our Product with similar items sold by other retailers. This comparable price is an estimate only and the items compared may not exactly match the characteristics of the Product on our site.


6.1   We accept payment with the payment methods listed on our site. You must pay for the Products and any applicable delivery charges in advance. Whereas we do provide COD (Cash on delivery) facility only in some parts in India and the same can be obtained for checkout page.

6.2   By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.


7.1   We offer a delivery service in accordance with the timescales shown against each Product on our site. Please note that delivery timescales are estimates. You can find out more about our Product delivery by reading the information on the Orders & delivery page of our site.

7.2   Please note that we only deliver to addresses in the India.

7.3   Your estimated delivery date will be as set out in a dispatch confirmation sent by email. Although we will make every reasonable effort to ensure your Products are delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting the manufacturer of the Product or our delivery partner. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date.

7.4   Your delivery will be completed when we deliver the Products to the address you gave us. If no one is available at your address to take delivery, we will leave you a note with information about how to rearrange delivery at your cost.

7.5   You can review the current status of your order at any time by logging into the My Account section on our site. If you have trouble finding out the status of your order or tracking its progress, please contact Customer Services at


8.1   Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8.2   The Products will be your responsibility from the time of delivery.


9.1   We hope you will be pleased with everything you have bought from us but if you are unhappy with your Products, you can return them to us in accordance with the returns policy described in this section.

Right to cancel

9.2   You have a legal right to cancel the contract between you and us within 24 Hours of ordering the product without giving a reason.

9.3   The cancellation period will expire 24 hours from the time you or a third party acting on your behalf ordered the product on our website (our site). Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire 24 hours from the time you or a third party acting on your behalf ordered of the last Product, part, lot or piece that makes up your order.

9.4   To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email). The easiest way to do this is to contact our Customer Services team at